Badge Printing

What You’ll Need

To Print Badges:

• Brother QL-820NWB thermal printer (only supported model)
• Compatible paper rolls (Brother DK2205 Labels recommended)
• iPhone or iPad with the Gatsby mobile app installed

Download the mobile app (iOS/iPad only) from the App Store.

Setting Up Your Printer

TLDR: Enable Bluetooth on the printer, connect to the printer from your iPhone/iPad, open the Gatsby app, Settings » Printers » Connect New Printer.

1. Turn on the printer

   Make sure your Brother QL-820NWB is powered on and has labels loaded.

2. Enable Bluetooth on the printer

   Ensure Bluetooth has been enabled on the printer. Optionally, enable “Automatic Reconnection” (under Bluetooth menu) and disable “Auto Power Off” (under Settings menu) on your printer.

   Printer settings

3. Connect your device to the printer via Bluetooth

   Check that Bluetooth is turned on in your iPhone or iPad settings, and connect to the printer.

4. Open the Gatsby mobile app

   Launch the app and navigate to “Settings” (the cog wheel at the bottom).

5. Access printer settings

   Under the “Check-In” settings tap the “Printers” option.

6. Connect your printer

   Tap “Connect New Printer.” You’ll see the Brother badge printer here. Select the printer and give it a name.

Printing Badges During Check-In

1. Go to your event

   Open the Gatsby mobile app and select your event.

2. Go to Check In

   Tap the “Go to Check In” option to see all attendees.

3. Check in a guest

   Find a guest and tap their name, confirm by tapping “Check In”.

4. Choose badge template (optional)

   Select which badge template you want to use. Swipe the screen to select different badge templates. The templates will either move the image around or set it as a background.

5. Print the badge

   Tap “Print” to print their badge. The dialog will close when the printing is complete.

Since templates are available across all events, you can use the same badge design for multiple events or select different templates per event.

Troubleshooting

Print Error - Roll Type

If you see a “Roll Type” error when printing, try changing the Black/White settings when prompted to print a badge. Some printers have difficulty detecting the paper roll type.

Printer won’t connect?

Make sure both devices have Bluetooth enabled and the printer is in pairing mode. Try turning the printer off and on again.

Poor print quality?

Check that you’re using genuine Brother DK2205 labels and that the printer’s print head is clean.

Blank fields on badges?

If a contact is missing data for a mapped field, that section prints blank. Check contact profiles to ensure information is complete before the event.

App crashes during printing?

Close and reopen the Gatsby app. If the problem persists, restart your mobile device.