Badge Printing
Badge printing lets you create professional name badges on-site as guests check in. You'll need specific hardware and the Gatsby mobile app to get started.
Badge printing works with the Brother QL-820NWB printer and integrates directly with your check-in flow. This feature is available on iPhone and iPad only.
What You’ll Need
Section titled “What You’ll Need”Compatible Printer
- Brother QL-820NWB (the only supported model currently)
Paper
- Brother DK2205 Labels (2.4” width)
Device
- iPhone or iPad with the Gatsby mobile app installed
You can download the app from the App Store.
Setting Up Your Printer
Section titled “Setting Up Your Printer”-
Turn on the printer
Make sure your Brother QL-820NWB is powered on and has DK2205 labels loaded.
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Enable Bluetooth
Check that Bluetooth is turned on in your iPhone or iPad settings.
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Open the Gatsby mobile app
Launch the app and navigate to your event.
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Access printer settings
Tap the cog wheel (settings icon) in the bottom right corner.
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Connect your printer
Tap “Connect Printer.” You’ll see options to select a previously connected printer or “Connect New Printer.”
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Select your printer
Choose “Connect New Printer” and select your Brother printer from the list of available devices.
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Name your printer
Give it a descriptive name like “Reception” or “Front Desk” so your team knows which printer to use.
Printing Badges During Check-In
Section titled “Printing Badges During Check-In”-
Go to your event
Open the Gatsby mobile app and select your event.
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Open the guest list
Tap “Guest List” to see all attendees.
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Check in a guest
Find the guest and tap their “Check In” button.
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Choose badge style
Select which badge template you want to use.
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Print the badge
Tap “Check In and Print” to complete the process and print their badge.
Troubleshooting
Section titled “Troubleshooting”Print Error - Roll Type
Section titled “Print Error - Roll Type”If you see a “Roll Type” error when printing, try changing the Black/White settings when prompted to print a badge. Some printers have difficulty detecting the paper roll type.
Troubleshooting
Section titled “Troubleshooting”Printer won’t connect? Make sure both devices have Bluetooth enabled and the printer is in pairing mode. Try turning the printer off and on again.
Poor print quality? Check that you’re using genuine Brother DK2205 labels and that the printer’s print head is clean.
App crashes during printing? Close and reopen the Gatsby app. If the problem persists, restart your mobile device.
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