Confirmation Emails

The confirmation email is how the calendar invite is delivered to your guests by default. It’s sent automatically after a guest visits your RSVP registration landing page and registers for your event.

Customize Confirmation and Waitlist Emails

1. Access Email Settings

   From your RSVP page, click “Confirmation Email” or “Waitlist” in the left menu.

2. Set Sender and Subject

   Choose who the email appears to come from and write a clear subject line. Your subject line should tell recipients what the email contains.

3. Write Your Email Content

   Draft the message your guests will receive. Include key details like event time, location, and any special instructions.

4. Add Links and Formatting

   Highlight text and click the link button to add hyperlinks. Toggle the button option to make links appear as clickable buttons instead of underlined text.

5. Include Images

   Click the image icon to upload images or paste URLs. Use images sparingly to maintain email deliverability.

6. Attach Files

   Click the paperclip icon to add attachments like directions, agendas, or parking information.

7. Design Your Email

   Customize the appearance using the design tools:

   • Choose “basic” or “marketing” style from the dropdown in the bottom right
   • Select the “A” icon to adjust fonts and layout
   • Use the palette icon to change text, foreground, or background colors
   • Add horizontal dividing lines with the ”-” icon

Setting Team-Wide Defaults

Establish default settings for confirmation emails and calendar organizers that apply to all new events. This saves time and ensures consistency across your events.

Default Confirmation Email

Setting up a default confirmation email means every new event starts with your preferred sender, subject line, and email design. You can always customize these for specific events later.

1. Open Team Settings

   Navigate to “Team Settings” from your dashboard.

2. Find Default Confirmation Email

   Scroll down to the “Default Confirmation Email” section.

3. Choose Your Sender

   Select who the confirmation emails should come from.

4. Write Your Subject Line

   Create a subject line that works for most of your events.

5. Compose Your Email Content

   Write the message your guests will receive. Use the formatting tools to add links (highlight text and click the link button) or images (click the image icon to upload or paste a URL). Toggle the button option if you want links to appear as buttons.

6. Customize the Design

   Choose between basic or marketing styles using the dropdown in the bottom right. Use the “A” icon to adjust fonts and layout, the palette icon to change colors, and the ”-” icon to add dividing lines.

Common Questions

Can I change the default calendar organizer within events?

Yes, but don’t change it after sending invites or guests will receive duplicates. Remember that whoever the organizer is will see duplicate events on their calendar.

Why are multiple calendar invites being created?

Gatsby creates individual calendar invites for each guest due to technical requirements. We recommend using a dedicated events email address or SendGrid account as the organizer to keep personal calendars clean.

If I update a guest’s RSVP, will they get a confirmation email?

When you change a guest’s status to “accepted,” you’ll see an option to send them a confirmation email. This lets you control whether manual updates trigger emails.

Do plus ones receive confirmation emails?

Plus ones don’t automatically receive emails. You can manually send them confirmation emails or have them register through your public link to receive automated emails.

Can I add custom fonts to emails?

No. Gatsby restricts fonts to email-safe options to prevent your emails from being marked as spam. This helps ensure your messages reach guests’ inboxes.