Registration Issues

RSVP/Registration Settings

Need to close registration immediately

RSVP settings » RSVPs dropdown (currently set to “Open”) » select Closed.

Existing accepted guests retain status.

Anyone can register (not what I wanted)

That’s what public links do. Disable the Public Link with the button at the top of your event. You’ll need to send individual, unique links for each guest. Those links are non-transferrable.

Can't track where registrations came from

Create Referral Links.

Public Link settings » Create Referral Link for each source (LinkedIn, What’s App, Co-host, etc.).

Guests bypassing waitlist

Personal invitation links bypass waitlist settings for Public Links.

To force everyone through waitlist, set RSVP Settings dropdown to Waitlist instead of Open.

Plus Ones not available

Check guest’s Plus Ones Allowed column. If blank or 0, they can’t add guests. Set individual limits per guest, or change/enable Plus Ones for all guests under RSVP settings.

Plus Ones not receiving emails

Plus Ones do not get confirmation emails.

Plus Ones will be notified to RSVP if “RSVP on their behalf with this invitation” is un-checked by the guest adding their Plus One during registration.

Can't see who brought Plus Ones

Add Plus Ones column to guest list. Shows names of Plus Ones.

Calendar Invites

Calendar invites not being sent to guests

The confirmation email is how Gatsby sends calendar invites by default, automatically.

RSVP » Email Settings » check Calendar Invite Attachment is enabled.

How can I check if a calendar invite was sent?

Check “Calendar Invite State” column on the guest list. “Up to Date” means a calendar invite was sent.

How can I collect Yes/No/Maybe status from the calendar invite?

The Calendar Invite Organizer setting must be set to a connected Google account with calendar permissions enabled. The Calendar Invite Status column on the guest list will display what the guest has selected on the calendar invite.

Guests have duplicates on their calendar

Changing the calendar organizer after sending creates duplicates. Each change creates new invites. Pick organizer before sending and stick with it.

Confirmation Emails

Confirmation emails not sending

Check RSVP » Email Settings.

Ensure confirmation emails are enabled. Check “Send From” setting.

We won’t send confirmation emails to the same guest twice (even if RSVP status reset). If testing, remove your test account from the guest list, re-add, and test again.

Public Link registrants not getting confirmation emails

Check the Public Link settings and ensure “Send registration confirmation” and “Add event to guest calendar” are enabled for public registrations.

Waitlist emails not sending

Check RSVP » Email Settings » Waitlist. Make sure it’s enabled and has content.

Check Public Link Settings. Ensure “Send registration confirmation” is enabled.

Missing calendar invites in confirmation emails

RSVP » Email Settings » check Calendar Invite Attachment is enabled.

Check Public Link settings and ensure “Add event to guest calendar” is enabled.

Can't set my email address as the 'Send From' address

Google/Outlook accounts not supported.

SendGrid allows @yourcompany.com sending. Requires DNS setup. Contact us for more info.

Landing Pages

Registration buttons show differently when editing Landing Page

When editing a landing page, the registration buttons are a “preview” of the different modes and settings you change outside of the editor.

Use the Preview As menu to see the different modes.

Landing Page completely blank

No landing page template set.

Fix: RSVP tab » Landing Page Templates » select template » Use as Landing Page.

Mobile layout destroyed

Missing responsive breakpoints.

Switch to Advanced Editor Mode » select text/elements » create breakpoints (breaks) at 767px (mobile size) to change sizing, padding, and layout settings that target screen sizes from “767-0”.

Change width and height settings to Fill/Full (don’t use fixed size settings above ~300px).

Content cut off on phones

Elements have fixed widths or “no wrapping” applied.

In Advanced Editor » select problem elements » change width to “fill” or “full” instead of fixed size. Use “wrapping” setting for text.

Registration buttons not working

Check that your landing page template includes proper registration buttons.

Buttons don’t work on “view only” links.

Renaming the buttons does not change their functionality.

Survey Forms

Conditional logic broken

Fix the logic in survey settings. Existing responses saved correctly even if display was wrong. New registrants see corrected flow.

Common issues:

Public links can’t handle certain logic - Conditional logic on fields like “Guest Type” won’t work on public links. These need personal context that public links don’t have.

Check for logic loops - You’ve created an infinite loop where questions depend on each other. Example: Question A shows only if Question B = “Yes”, but Question B only shows if Question A = “No”. Nobody sees either question.

Quick test:

Create a test guest, generate and open the personal link, and walk through every possible path. Then test the public link separately… they behave differently.

Need to collect more information or different information from guests

Add new questions to survey. Send follow-up campaign asking accepted guests to update their registration using their RSVP link.

Data not auto-filling for guests on survey form

Doesn’t work with Public Links.

For personal/unique links, enable Save Responses to Contact Book for custom survey questions. This connects survey responses to custom contact fields. If there’s data in the custom field, it will be auto-filled for guests. Guests are able to change and update data.

Connect survey questions to custom contact fields

Enable Save Responses to Contact Book for custom survey questions. This connects survey responses to custom contact fields.