Check-In & Badge Printing Issues
Fix check-in problems, QR code scanning issues, badge printer connection errors, and manage walk-in guests at your event.
Check In
Section titled “Check In” Can I add walk-ins at the door?
Method 1: Manually Add at Door
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New Contact: Using Check-in interface » + Create button » enter name/email » toggle Check in on add.
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Plus One: click into an existing guest’s profile from the check-in tool first to add/associate a plus one with that guest.
Method 2: Guests Self-Register at Door
Display Public Link QR code » walk-ins scan with phones » register themselves » you check them in
Can I use the same account to check-in guests on multiple devices?
Not recommended (sync issues)
Use seperate Team Member accounts logged into seperate devices for check-in.
Access check-in tool (on desktop)
Events & Lists » the three-dot menu on your event » Check In Guests to use the tool early or to access if “Check In” button not appearing.
Different devices showing different guest counts
Sync delay.
Quick fix: Pull down to refresh on mobile. Hard refresh (Ctrl/Cmd+Shift+R) on desktop. Check internet connectivity on all devices.
QR codes won't scan
- Adjust lighting (too bright or too dark breaks scanning)
- Ensure camera permissions are enabled
- Check that the QR code isn’t damaged/blurry
- Fallback: Use manual name search
Badge Printing
Section titled “Badge Printing” Badge printing requirements
Specific hardware needed
- Brother QL-820NWB printer (only model that works)
- DK2205 labels (2.4” width)
- iPhone or iPad (Android support TBD)
- Gatsby mobile app from App Store
Badge printer won't connect
- Make sure Bluetooth is enabled on iPhone/iPad and the printer
- “Forget Device” in Bluetooth settings on iPhone/iPad
- Turn printer off and on again
- Try resetting Brother QL-820NWB printer
Badge print errors/issues
Remove and re-install the paper roll in the printer.
Check paper roll type. Change Paper Settings under main settings menu in Check-In app.
Add to your calendar
Add to your calendar